Facilitates load management, including the accurate and efficient dispatching of all dedicated drivers in the facility. Coach and train new and existing members of delivery team. Makes deliveries daily in a dynamic area in an efficient and effective manner.
Major Tasks, Responsibilities, and Key Accountabilities
- Coordinates the loading and dispatching of all routes. Dispatcher or customer resolution responsibility.
- Perform routine inspection of vehicle and supplies to ensure road safety.
- Plan route to and from customers' businesses and adjust for traffic and/or construction.
- Coaches and trains new and existing members. Provide timely feedback to management on team's performance.
- Load truck with daily merchandise to be delivered as well as unload merchandise for customer.
- Prepare and maintain records in accordance with company policies and procedures.
- Deliver merchandise to customer and contact customer if they are not present.
- Performs back-up warehouse responsibilities and other duties as assigned.
Nature and Scope
- Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.
- Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.
- Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.
- Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.